Frequently Asked Questions
Find answers to the most common questions about your stay.
Booking
Simply browse to the accommodation or activity page, fill out the form with your dates and submit. We will contact you shortly to confirm.
We usually request a small deposit to confirm your booking, but this varies by season. Details will be provided after your request.
Check-in and Check-out
Check-in is from 15:00 and check-out is before 11:00.
Yes, in select apartments we offer key lockbox check-in. Instructions and codes will be sent one day prior to arrival.
Yes, it is essential to let us know in advance to arrange key handover.
About the Stay
Generally pets are not allowed to maintain a hypoallergenic environment, unless explicitly stated.
Most of our properties offer private or free public parking nearby.
Yes, all our accommodations include complimentary high-speed Wi-Fi.
Yes, our kitchens include all essential appliances and cookware for your stay.
Cancellation
Cancellations for accommodations and activities are 100% free if made up to 14 days before the check-in or activity date. For cancellations with less than 14 days notice, standard retention fees apply.
Payment
Once your booking request is verified by our team, we will reach out directly to confirm all details and provide secure instructions to complete your payment.
Location
After booking confirmation, we will send you a detailed PDF guide with maps, GPS coordinates, and directions from the airport.
Our accommodations are just a few minutes walk or a short drive from Machico Beach and the historic center.